MERCHANT HOME

Merchant Home, LLC, is composed of three distinct areas of business: The Studio (consulting and services), The Shop (ecommerce and brick-and-mortar sales), and The Journal (editorial + content creation). 

 

THE SHOP

Currently, our online and studio shops are closed. Sign up for our email newsletter for more information on shop opening.

 

TERMS AND CONDITIONS

 

SHIPPING

Good things take time! Please expect your order to ship from our studio within 3-4 business days of placing it. As a small shop and advocate for the slow retail movement, we appreciate your patience.  All orders are shipped via USPS from Santa Cruz County, CA. Once shipped, you’ll receive an email confirmation with a tracking number. At this point, we are only able to ship to addresses in the continental United States.

 

RETURNS

Each item at Merchant Home has been hand-chosen with care, so we hope you are as thrilled with your new discoveries as we are. In the case of a return, we will gladly accept returns on unused/unworn goods within 7 days of receipt, and exchange for store credit within 30 days. To initiate a return or exchange, email hello@merchanthome.com with your order number and reason for return. Online purchases of merchandising services are non-refundable.

 

PRIVACY

Respecting your privacy is good business. All contact information provided to Merchant Home is confidential, and as such, will only be used by us. We will not disclose your information to any third parties. All payment processing for Merchant Home shop is handled securely using Stripe. Please visit www.stripe.com for more information.

 

INTELLECTUAL PROPERTY

Our job is to find amazing stories, products, and people, and share with you via our website and social media channels. In the spirit of community, we’d love for you to share, within reason. When sharing our content, we ask that you always include a link back to the original source at Merchant Home, or our social media profiles. All original imagery, writing, designs, trademarks or copyrights are the intellectual property of Merchant Home, LLC.

 

EMAIL POLICY

By submitting your email address and contact information through our forms on Merchant Home, you are consenting to receive emails from us periodically. You may unsubscribe at anytime by clicking the link at the bottom of the email, or by emailing us at hello@merchanthome.com. You can be assured we will never share or sell your email with any third-parties.

 

TERMS OF USE

By visiting www.merchanthome.com, you are consenting to these terms and conditions.

 

OTHER QUESTIONS?

We’d love to hear from you. Send us a note any time at hello@merchanthome.com.